Terms & Conditions

About GfM

General Food Merchants Ltd is committed to providing you with quality products and a first class service. However, if you believe further improvement to our service can be made, do not hesitate to send any suggestions or comments by emailing us at enquiries[at]gfmhoney.co.uk

General Food Merchants Ltd
The Coach House
Station Road
Shiplake
Oxon
RG9 3NY

Company No 2977522 Registered in England and Wales.
VAT Registration No 652 7371 29

T: 07903 556 365
F: 0871 528 8789
enquiries[at]gfmhoney.co.uk

Delivery

Our products are delivered via courier. Postage and packing costs are set for all destinations within the UK mainland. Non-mainland UK destinations and International destinations will incur a surcharge, please send us an email to discuss your order and we will provide postage costs.

We aim to deliver within 10 working days of receipt of your order. We will contact you if we are unable to deliver your chosen product(s) within this time.

If your order has not been received within 14 working days please contact us and we will track your order. Should it be found to be lost we will contact you to discuss your options or reship your order.

If you require your order to be delivered to anywhere other than your billing address, please let us know by writing the alternative address and any special instructions in the ‘Add special instructions to merchant’ on the PayPal payment page (the last stage of the checkout process).

We endeavour to ensure that your order is packed and handled carefully, however if you do receive damaged or broken goods, please contact us within 2 working days with photographs of the damaged goods in their packaging (we need these for shipping insurance purposes), and we will organise delivery of a new shipment.

Prices and availability are subject to change without notice.

Product Description and Pricing

The currency displayed on GfM’s website is pounds sterling.

All descriptions of GfM’s products are based on our own perception of taste, texture and colour. Honey is a natural product and can vary in colour and taste each season.

GfM does not heat treat or pasteurise its honey, as such it may naturally crystallise over time. This is a perfectly natural occurrence in quality honey and can be simply remedied with gentle heating.

Prices and availability are subject to change without notice.

Payment Options

Simply browse our online store and add any items you wish to buy to the shopping basket, once you are satisfied, click on ‘Go to payments’ – this will take you to our PayPal page, where you should follow instructions – payment is accepted via your PayPal account or most major credit and debit cards.

All transactions are processed by PayPal, to ensure that you enjoy maximum security and peace of mind when making payment online.

Cancellation and returns

You can cancel your order by contacting us directly. A standard fee of 20% of the order amount will be charged to cover administration costs.

If you are not entirely satisfied with your purchase you can return the complete order with products unopened, within seven days of receipt. Please contact us stating why you are returning the goods. Please note, GfM cannot be held responsible for differing tastes and products cannot be returned for this reason. All our descriptions are based on our taste and could differ from your individual taste.

When we have received the complete order we will refund you in the manner in which you paid.